This Privacy Policy explains how Triparoo (a trading name of Colin Fairnie trading as Reliant Technologies) collects, uses, and protects your personal data when you use our platform. We are committed to handling your data responsibly and in accordance with UK GDPR and the Data Protection Act 2018.
1. Who we are
Triparoo is a trading name operated by Colin Fairnie trading as Reliant Technologies, a sole trader registered in Scotland, United Kingdom, with a principal place of business at 25 Delta Drive, Musselburgh, EH21 8HY ("Triparoo", "we", "us", "our"). We operate the website triparoo.co.uk and the Triparoo accommodation marketplace.
We are the data controller for personal data collected through our platform. If you have questions about how we handle your data, contact us at [email protected].
2. Data we collect
We collect the following categories of personal data:
• Account data: name, email address, phone number, and password (stored as a secure hash).
• Profile data: address, profile photo, and any additional information you add to your account.
• Booking data: property searches, booking requests, booking confirmations, and booking history.
• Payment data: billing address and last four digits of your card. Full card details are processed by Stripe and never stored on our servers.
• Communications: messages you send to hosts or travellers through our platform, and correspondence with our support team.
• Usage data: pages visited, search queries, device type, browser, IP address, and referring URL.
3. How we use your data
We use your personal data to:
• Provide and operate the Triparoo platform, including processing bookings and payments.
• Communicate with you about your account, bookings, and our services.
• Improve our platform through analytics and user research.
• Comply with legal obligations, including fraud prevention and tax reporting.
• Send you marketing communications where you have given consent or where we have a legitimate interest (you can opt out at any time).
4. Legal basis for processing
We process your personal data on the following legal bases:
• Contract: processing necessary to fulfil our contract with you (e.g. processing bookings, managing your account).
• Legitimate interests: improving our services, preventing fraud, and direct marketing to existing customers.
• Legal obligation: complying with applicable laws and regulations.
• Consent: where you have explicitly consented, such as for marketing emails from third parties.
6. How long we keep your data
We retain your personal data for as long as your account is active, plus a further period as required by law or legitimate business need.
Booking records are retained for 7 years for tax and legal compliance purposes.
You may request deletion of your account and personal data at any time by emailing [email protected]. We will process your request within 30 days, subject to any legal retention obligations.
7. Your rights
Under UK GDPR, you have the following rights:
• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data.
• Right to erasure: ask us to delete your personal data in certain circumstances.
• Right to restrict processing: ask us to limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, email [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
All data is transmitted over HTTPS. Passwords are stored as secure hashes using industry-standard algorithms. Payment data is handled exclusively by Stripe.
Despite our best efforts, no internet transmission is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a prominent notice on our platform.
The date at the top of this page shows when the policy was last updated.
11. Contact us
For any questions about this Privacy Policy or how we handle your personal data, contact us at:
Email: [email protected]
Post: Colin Fairnie trading as Reliant Technologies, 25 Delta Drive, Musselburgh, EH21 8HY, Scotland, United Kingdom
See also: Terms of Service · Contact us